Privacy Policy

1. Introduction

Leads11 Agency ("Leads11," "we," "us," or "our") operates leads11.xyz (the "Site") and provides web and product development, UI/UX design, SEO, cloud architecture, and growth services ("Services"). This Privacy Policy explains what personal information we collect, how we use it, and the rights you have over it.

2. Information We Collect

• You give us directly: name, email address, phone number, company name, and project details when you fill out a contact form, book a strategy call, or email us.
• Collected automatically: IP address, browser and device type, pages visited, time on page, and referring URLs — via cookies and analytics tools. See our Cookie Policy for details.
• From third parties: if you book a call through a scheduling tool, or engage with us on social platforms, we may receive information from those services in line with their own privacy policies.

3. How We Use Your Information

• Respond to inquiries and prepare quotes or proposals
• Deliver and manage contracted Services
• Send project updates, invoices, and related communications
• Improve the Site and our Services through analytics
• Send marketing communications, where you've opted in — you can opt out anytime
• Meet legal and compliance obligations

4. Legal Basis for Processing (EEA / UK visitors)

Where GDPR applies, we process your information based on: your consent, the necessity of processing to perform a contract with you, and our legitimate interests in operating and improving the business — balanced against your rights.

5. How We Share Information

• Service providers: who support our operations (hosting, analytics, email, payment processing), bound by confidentiality obligations.
• Legal requirements: if disclosure is required by law or to protect our rights.
• Business transfers: if Leads11 Agency is involved in a merger, acquisition, or asset sale.

We do not sell your personal information.

6. Data Retention

We retain personal information for as long as necessary to provide the Services and fulfill the purposes described in this policy, or as required by law. Project- and client-related records are generally retained for 3 years after an engagement ends, unless a longer period is required for legal or accounting purposes.

7. Data Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on where you are located, you may have rights over your data:

• EEA / UK (GDPR): right to access, correct, delete, or export personal data, restrict processing, and lodge a complaint with your local data protection authority.
• California (CCPA): right to know what is collected, request deletion, and opt out of any sale of personal information (we do not sell personal data).
• India (DPDPA): right to access, correction, and erasure of your personal data, and grievance redressal through our contact details.

To exercise any of these rights, email hello@leads11.xyz.

9. Children's Privacy

Our Site and Services are not directed at anyone under 18, and we do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us and we will remove it.

10. International Data Transfers

Your information may be processed in countries other than your own, including India, where our team and service providers are based. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

11. Third-Party Links

Our Site may link to third-party websites. We are not responsible for the privacy practices of sites we do not operate — review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a revised effective date.