What is Leads11 Agency?

Leads11 Agency (leads11.xyz) is an independent full-stack digital agency unifying web application engineering (Next.js 16, React 19), technical SEO / AEO, UI/UX design, and cloud architecture under one team.

Why hire one unified agency for Dev, SEO, and Cloud instead of three separate vendors?

When web development, technical SEO, and cloud architecture operate in silos, code updates break search rankings, SEO fixes cannot be implemented by developers, and cloud costs drift unmonitored. Leads11 unites all three disciplines to guarantee single-point accountability, sub-1.5s LCP speeds, and seamless execution.

Who owns the source code and assets after a project ships?

You own 100% of the intellectual property, source code, Git repositories, Figma designs, and deployment configurations upon milestone completion, with zero recurring vendor lock-in or licensing fees.

What technology stack does Leads11 Agency use?

Leads11 builds with Next.js 16 App Router, React 19, TypeScript, Tailwind CSS, PostgreSQL, Supabase, and cloud infrastructure on AWS and Vercel edge networks.

How does Leads11 handle Core Web Vitals, AEO, and AI search visibility?

Every build is architected from day one for sub-1.5s LCP, sub-100ms INP, semantic HTML5, and valid JSON-LD structured schemas to ensure top indexation across Google, Perplexity, ChatGPT Search, and Gemini.

What does the post-launch warranty include?

Every build includes a 30-day post-launch warranty covering bug fixes, speed tuning, and QA, followed by optional proactive engineering retainers for ongoing feature releases.

Legal Documentation

Refund Policy

Effective date: August 10, 2026

1. Sprint & Milestone Sign-offs

At Leads11 Agency, our work involves custom strategy, engineering hours, and dedicated team allocation. Milestone payments for custom web application development, Technical SEO, and Cloud Architecture are tied to approved sprint deliverables. Once a sprint or project milestone is formally approved and delivered, payments for that specific phase are strictly non-refundable. This ensures our engineering team is compensated for the specialized technical labor executed on your behalf.

2. Revisions vs. Refunds

We strive for technical and aesthetic excellence. However, subjective dissatisfaction with an initial draft, UI layout, or early prototype does not warrant a refund. Leads11 provides structured, milestone-based revision cycles within the project scope to proactively address client feedback, refine the product, and align the deliverables with your initial business objectives.

3. Flat-Fee & MVP Engagements

Some engagements — including discounted Founding Cohort builds — are billed as a single flat fee rather than milestone sprints. For these, the full fee is treated as one milestone: non-refundable once the agreed MVP scope has been delivered and formally handed off. If the client cancels before delivery, the Project Cancellations section below applies on a pro-rated basis for work completed.

4. Project Cancellations

If a client chooses to cancel an engagement mid-sprint or mid-milestone, Leads11 Agency reserves the right to issue a partial or prorated refund. This proration is calculated based on the technical work and engineering hours already completed up to the formal cancellation date, minus standard administrative and off-boarding fees. Any intellectual property generated up to the point of cancellation will be transferred to the client upon settlement of outstanding balances.

For projects hosted under Leads11 infrastructure (e.g., a leads11.xyz subdomain) on an optional monthly plan, cancellation or non-payment of that plan may result in the hosted site being suspended or taken offline; this does not affect IP ownership terms already settled under the Terms of Service.

5. Dispute Resolution & Chargebacks

We are committed to fair and transparent partnerships. In the event of a disagreement regarding deliverables or billing, we strongly encourage clients to reach out to our engineering leadership for an amicable resolution before initiating arbitrary chargebacks with merchant providers. Unjustified chargebacks will result in the immediate suspension of all services, hosting infrastructure, and the surrender of unresolved accounts to standard legal collections.

6. Contact Us

For any questions or concerns regarding our billing practices and refund policy, please email our support and billing team directly at hello@leads11.xyz.